Customer Support

The Thermo Scientific Support Team is ready to assist you with all of your support needs - 24 hours a day, every day of the year.

From basic operational inquiries to complex spectral analysis, our support engineers, scientists and chemists are just a phone call or email away.

Thermo Scientific Customer Support

Phone: 800.374.1992 (Domestic toll-free)
+1.978.642.1100 (International)
Fax: +1.978.657.5921 (Attn: Customer Support/Training)
Email:

support@chemid.thermofisher.com
The Support Team will reply to all email correspondence within 24 business hours.

Choose your Product

To access product-specific support information, please choose the appropriate product from the options below.


TruNarc

S/W: v1.0 01-Feb-2012

FirstDefender RM

S/W: v3.4.1 24-Jan-2012

FirstDefender RMX

FirstDefender RMX
S/W: v3.4.1 24-Jan-2012

TruDefender FT/FTi

TruDefender FT
S/W: v1.5 11-Apr-2012

FirstDefender / AhuraFD

FirstDefender
S/W: v2.7.2 01-Oct-2011