Download Center

To login to the Customer Support Download Center, enter the Serial Number and Support Code from your FirstDefender.

If you encounter difficulty logging on to the Customer Support Download Center, please contact Ahura Scientific Customer Support at:

1.800.374.1992 (Domestic toll-free)
+1.978.642.1100 (International)

How to Locate your FirstDefender Serial Number

The FirstDefender Serial Number is printed on a label affixed to the back of the instrument.

NOTE: FirstDefender serial numbers are identified by the letters “FD” followed by 4 numbers. No other configuration is valid.

How to Locate your Support Code

Select Tools >> System >> Support on your FirstDefender to obtain the Support Code. Please note: the Support Code changes on a daily basis.